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“I appreciated everyone’s insight and honest comments. I thought many of the heartfelt conversations revealed a real need for open dialogue. I wonder how much of that would have occurred in a face-to-face meeting.”

—Rev. Bruce Frogge, pastor

 
Conflict image Resolving Conflict through Emotional Intelligence
January 7 - February 15, 2008
Presenter/Facilitator: Jim Mahanes, MSSW
24.0 contact hours
"Thomas Crum in The Magic of Conflict reminds us that 'Conflict is natural; neither positive nor negative. It just is.' It is not whether we have conflict in our lives; it is how we understand it and what we do with that conflict that makes the difference," says Jim Mahanes of the Human Development Foundation.

What do we do with conflict…? By most standards of feedback, we handle it poorly. This seminar is designed to enable participants to understand the connection between Emotional Intelligence and conflict, and then to learn how to work with Emotional Intelligence to manage and resolve conflict.

This is a six week seminar that combines presentations, case studies, and reflective dialogue to develop an understanding of the relationship between Emotional Intelligence and conflict.

Presentations:

  • "Relationship between Emotional Intelligence and the Process of Conflict Resolution"
  • "Boundaries and Wholeness in Conflict Resolution: Positioning Parties in Dialogue and Conflict "
  • "The Three Stages of Process Management "
  • "The Third Party in Conflict Resolution"
  • "Leading from A Different Place in a Time of Rapid Change "

Presenter:

    With over 25 years of experience consulting and teaching on the subject of conflict resolution in organizations, families, and relationships, mediator Jim Mahanes is a sought after corporate presenter. He is also an instructor for classes on conflict resolution for Webster University and trains managers dealing with potential conflicts among co-workers through the Human Development Company.

    Mr. Mahanes uses a protocol called Process Management as a powerful tool for creative outcome solutions. He focuses on the concept of "boundaries" as the heart of productive communication and demonstrates the procedures individuals may use when resolving conflicting relationships.
Jim Mahanes

Learning Objectives:

Following this seminar participants should be able to:

  1. Recognize an "amygdala hijack" and understand its relationship to conflict situations.
  2. Identify desirable outcomes and utilize an awareness of Emotional Intelligence in resolving conflict.
  3. Recognize the contractual nature of human relationship and define the boundary issues involved in those relationships.
  4. Recognize and utilize understanding of the emotional brain and difference in learning styles.

Continuing Education Credit:

    This seminar is approved for up to 12 contact hours (1.2 CEUs) of continuing education credit for chaplains, pastoral counselors, social workers, and congregational leaders. The Wayne E. Oates Institute is an approved provider by the National Board of Certified Counselors.

    To qualify for the CEUs participants are expected to read the presentations and participate in the email discussion by contributing at least 2 email messages per week. One message is to reflect on the presentations or case studies in light of one's personal experience and context and the second is to respond to someone else’s reflection or inquiry. The evaluation form submitted at the end of the seminar serves as the CEU application. Following your submission of this form you will receive your CEU certificate.

Registration:
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Last updated: November 13, 2007